PURCHASE SUPPORT

Product Returns & Refund Policy

We want you to be confident in the products you purchase from our clinics. Because many of our products are healthcare-related, sanitary, customized or intended for individual use, certain products cannot be returned once opened, used or dispensed.

General Returns

Eligible unopened and unused products in their original, saleable packaging may be returned within 7 days of purchase, subject to clinic approval.

A valid proof of purchase is required for all returns.

Final Sale Products

For health, safety and sanitary reasons, opened, used or dispensed products are final sale and cannot be returned or exchanged.

This includes, but is not limited to:

  • PAP and other healthcare devices and equipment
  • Masks, hoses, filters, chambers and other accessories
  • Oral appliance therapy (OAT) products
  • Supplements and other ingestible products
  • Custom, fitted or personalized products
  • Special-order products
  • Any other product that cannot reasonably be resold for health, safety or sanitary reasons

Custom, personalized and special-order products may be final sale even if they have not been used or opened.

Condition of Returned Products

To be considered for a return, an eligible product must be unopened, unused and in its original packaging, with all components and accessories included.

Products that are damaged, incomplete, altered or otherwise no longer in saleable condition will not be accepted for return.

PAP DEVICE SUPPORT

Rest Easy Promise — PAP Devices

We understand that insurance coverage for PAP therapy may sometimes be denied after a purchase has been made.

If you purchase an eligible PAP device from us and receive full or partial reimbursement through an insurer or group benefit plan, but the claim is subsequently denied or determined to be ineligible, you may qualify for a refund under our Rest Easy Promise.

To qualify

  • The PAP device and applicable products must be returned to us, even if they have been opened or used.
  • You must provide written confirmation of the insurer’s denial within 60 days of the original purchase date.
  • The denied insurance claim must relate to the same PAP purchase.
  • The Rest Easy Promise may only be redeemed once per eligible PAP device purchased.

If the requirements are met, we will refund the amount you personally paid toward the eligible PAP device and applicable related products that were determined by your insurer to be ineligible for reimbursement.

The Rest Easy Promise is separate from our standard 7-day return policy.

Refunds

Approved refunds will generally be issued to the original method of payment. Processing times may vary depending on your financial institution or payment provider.

Where appropriate, we may offer a replacement, exchange or reselection instead of a refund.

Defective or Incorrect Products

If you believe a product is defective, damaged at the time of purchase, or you received an incorrect product, please contact your clinic promptly.

Manufacturer warranties or other remedies may apply to defective products and are separate from this return policy.

NEED HELP?

Questions About a Return?

If you are unsure whether a product can be returned, please contact your clinic before opening or using it. Our team can confirm the return conditions that apply to your purchase.

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